Support
A question, a price that looks wrong or a problem with the app? Write to us.
Contact
Email us in English or Spanish. Tell us your iPhone model and iOS version if something isn’t working.
Frequently asked questions
- Where do the prices come from?
- From the official registers that stations must report their prices to: Spain’s Ministry for the Ecological Transition, Portugal’s DGEG and France’s prix-carburants.gouv.fr. The names and brands of French stations come from OpenStreetMap.
- How often are prices updated?
- Carbia checks the official sources every 30 minutes. A price is as recent as the station’s last report, and the app shows when prices were updated.
- A station is missing, or its price or details are wrong
- Carbia shows what each station reports to the official register, so a missing station or an old price usually has to be fixed there, by the station. Email us the station’s name and address and what’s wrong, and we’ll look into it.
- Why does Carbia ask for my location?
- To show the stations around you and how far away they are. You don’t have to allow it: you can search for a city or place instead, and change your choice at any time in Settings › Carbia › Location. The privacy policy explains how it’s used.